DELIVERY & RETURNS

contact us

Delivery Information

All of our deliveries are sent by registered post from An Post Ireland’s standard postal service, or Malca Amit. When you’re filling out your shipping details, please kindly provide an address where your jewellery can be signed for on arrival. All deliveries are fully insured so they must be signed for as proof of receipt.

Prices

All EU orders include 23% VAT. (Temporarily reduced to 21% until Feb 2021) Non-EU orders are exclusive of 23% VAT. All duties and taxes on import to a non-EU destination must be covered by the customer.

The delivery times above apply to most cases unless an item has recently gone out of stock. If it is out of stock and can’t be reordered we’ll email you to let you know and will suggest alternatives if possible. If there’s going to be an unexpected delay with your order we will contact you immediately with an estimated delivery date. You will have the right to change your order or cancel if need be.

When you place an order, your items will be charged at the price shown on the date that you place it but we reserve the right to change our prices at any time. This includes our delivery costs.

Our Right to Vary This Delivery Information

CM Weldon have the right to revise and amend this delivery information when necessary.

Returns Policy

Exchanges or refunds are possible within 14 days of purchase. This period starts on the day you receive an email stating your order has been dispatched. Please contact us by phone or email in advance of a return so we know to expect it. This will also allow us to arrange the return of the item within our own stock system. We will respond to you with further instructions.

If laboratory diamond reports were provided, original diamond reports must be included with the return in the same condition as they were sold. Failure to return a diamond certificate will incur a €500 recertification fee.

Change of Mind

Please take care when ordering your jewellery, in particular with rings. Some rings cannot be resized and need to be remade to fit. It is important that the correct size is ordered. If you are not sure which size to order, please feel free to get in touch for guidance. You can also make use of our ring sizer guide on the website to help with your choice.

Items can be returned to our offices for an exchange or refund within 14 days. Returns can also be posted back if the customer bears the cost of return shipment and insurance. Any items being returned to us must be insured. We cannot accept any courier charges on delivery of an item to us, returns must be made through the post office unless the customer covers a courier cost. Please note that return post by courier would be the safest way of ensuring the item makes it back to us. For exchanges, the shipment cost of any newly desired item plus any import tax or duties must be covered by the customer if based outside the Republic of Ireland.

Bespoke, long out of stock and special order items cannot be exchanged. Assuming there is no manufacturing fault, they may only be returned on a case by case basis. In general, engraved items are non-returnable and non-refundable. This depends on the item. A re-polish fee may be incurred.

Returning Gifts

Gifts can be returned for an exchange or the value of the gift can be refunded onto a credit note within 14 days of dispatch. The customer must cover shipping costs for exchanges.

Faulty Returns

For returns that are faulty outside the 14 day period, our workshop will examine returned items carefully. We expect not to find proof of interference with the jewellery when we examine it for a manufacturing problem, otherwise we cannot accept it back and will have to post it back to you.

Conditions for Returns

Please email us at info@cmweldon.ie in advance of a return.

Items returned by post must be sent in their original packaging with proof of purchase paperwork and diamond cert included if one applies. There is a €500 cost for replacing a certificate if it is not returned with the diamond as they are very expensive to replace. You have a duty to keep the goods in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the returns period of 14 days from dispatch. Please do not write “CM Weldon Jewellers” anywhere outside the box. “CM Weldon” will be fine. We cannot be held liable for any posted returns that do not make it back to us.

If you’re returning your item in store you should bring your dispatch note with you to show proof of online purchase. Should the item be presented in its original condition an exchange, refund or repair will be organised depending on the situation. If an item has been received as a gift, a gift card will be issued to you for the same value which can be used online or in any CM Weldon store.

The CM Weldon online store will be contactable from 11am – 5pm GMT Monday to Friday but feel free to email us at any time and we will get back to you.

If you have any queries email info@cmweldon.ie or call 0858555510

Please send your returns to:

CM Weldon,

Unit 9A Powerscourt Townhouse Centre ,

South Williams Street ,

D02 E188,

Ireland.

What You Should Know About Returns

· If you return a piece of jewellery that was bought on sale, we can only offer you the price you paid for it, not the full price.

· For hygiene reasons, we can’t accept returned pierced earrings.

· We cannot accept returned jewellery that has been worn or shows any signs of wear.

· Our refund policy does not affect your statutory rights

Our Right to Vary This Returns Policy

CMW Jewellers Ltd T/A CM Weldon have the right to revise and amend this returns policy from time to time.

 

Get exclusive access to CM Weldon content and events